Unless otherwise stated, all prices quoted are inclusive of GST.
You must accurately provide all requested details. These include, but are not limited to, date
of birth, contact details and all pre-existing medical conditions. For more information about
how we treat your personal information please refer to our Privacy Policy.
We reserve the right to refuse service to guests who have failed to give us proper or correct
notice of any disability, illness, pregnancy or other condition requiring special care, attention
or treatment or who, in our sole opinion, are physically or mentally unfit for the tour.
We reserve the right to require you to leave a tour for the safety and enjoyment of yourself
and other guests. Reasons may include, but are not limited to:
● being under the influence of alcohol or other drugs, including prescription medication,
that may affect performance;
● being unable or unwilling to follow instructions;
● having inadequate physical ability or experience for the activity;
● being ill or injured;
● behaving in a manner which is offensive, reckless or endangers themselves and/or
others;
● having a condition that could have an impact on safety that cannot be appropriately
managed;
● being fatigued to a level that, in our opinion, endangers themselves or others.
In such an event, you are not entitled to any refund or compensation from us.
It is a mandatory requirement that all guests hold a valid travel insurance policy. This
policy must provide coverage for service cancellations, travel interruptions, loss of personal
property, and all medical or emergency expenses for the tour. We accept no liability for
costs incurred due to a guest’s failure to secure adequate travel insurance.
You appreciate and acknowledge that the itinerary may change due to factors outside of our
control, at times with short notice. This may be due to operational requirements, staff
availability, weather conditions, mechanical problems or government restrictions. We will
notify you as soon as possible if changes need to be made. and offer you a full refund if we
are unable to adapt the program to give you an experience of equivalent value and nature.
You acknowledge that the tour may involve adventurous activities, and participation may
involve a degree of inherent risks and dangers that may cause serious injury and possible
death to participants.
You fully understand that there are risks and dangers associated with your participation in
the Activities and accept these risks entirely.
You will need to sign a Liability Waiver.
To the fullest extent permitted by law, and except to the extent that this disclaimer may be
prohibited by Australian Consumer Law or other applicable legislation, you agree to release
us, our contractors, employees and agents, and any licensor or licensee from all claims and
actions that you have, or may have at any time in the future, against them or any of them,
howsoever arising, for personal injury, death, property damage or any other loss, damage
or expense that you may suffer as a result of your participation in any trip organized with, or
in conjunction with Navigate Expeditions.
We have a non-smoking policy on all our tours for the safety and enjoyment of our staff,
other guests and the bushfire hazards it presents, it is also a requirement for all the sites we
operate in.
Navigate Expeditions may publicise its involvement in the provision of the services
including, but not limited to; social media publications and print, and internet and video
advertisements. Unless such information remains commercially sensitive, such publication
may include the names of the guest and the nature of the services. The guest approves
Navigate Expeditions using the guest’s name, photographs of the guest, and other
intellectual property for such purposes.
Guests under the age of 18 must be accompanied by a legal guardian or responsible
person over the age of 18.
There is no maximum age limit for our tours. However, please check the physical
requirements of a tour to determine your suitability.
Tips & Gratuities
Items of personal nature not outlined as an inclusion in the inclusions section of the trip
description.
Navigate Expeditions provides itineraries and tour details. It is your responsibility to ensure
you have read and understood these documents, and to ensure you are properly prepared
for the locations and experiences expected.
Navigate Expeditions reserves the right to update and/or alter these terms and conditions at
any time before booking is confirmed, and it is your responsibility to be familiar with them.
The latest terms and conditions can always be found on our website and will supersede any
previous versions.
By confirming a booking at Navigate Expeditions you agree to receive emails from us
including subscribing to our e-newsletters. The frequency of the e-newsletter issues will be
at most 4 per year. We will not communicate / spread / publish or otherwise give away your
address, please visit our privacy policy for more information. You’ll be able to change your
subscription settings or to delete it altogether at any time.
If you are cancelling a tour due to government mandated travel restrictions, the tour will be
fully transferable to another person or another time.
Government mandated travel restrictions include the following:
● Border closures at time of tour departure
● Lockdown orders for yourself or location of the tour at time of tour departure
● Travel cancellations that prevent you from arriving to commence the tour.
We will investigate each situation on a case-by-case basis to determine if you are unable to
travel due to the above factors.
If you have ‘flu-like symptoms’ supported by a medical certification, you will be able to
transfer the tour.
We reserve the right to ask for any reasonable evidence, written statements and or
documents to support the reasons for cancellations.
Day Tours
Full payment is required at time of booking
Multi-day Tours
You are required to pay a non-refundable deposit of 10% per person, per tour for your
booking to be confirmed. If your booking is made within 42 days of the departure date, then
the full amount is payable at the time of booking. Once you have made a payment this will
indicate your acceptance of our booking terms and conditions.
Final payment is due 42 days before the departure. If this final payment is not paid on or
before the due date, we reserve the right to treat your booking as cancelled.
The guest may cancel the Service at any time, by email or text message. The following will
apply:
If the cancellation is more than 48 hours prior to the tour commencement, an administration
fee of 25% of the booking cost will be deducted, and the balance refunded (type 1
cancellation);
If the cancellation is less than 48 hours but more than 4 hours prior to the tour
commencement, an administration fee of 50% of the booking cost will be deducted, and the
balance refunded (type 2 cancellation);
If the cancellation is less than 4 hours prior to the tour commencement, if the guest is a no
show, a cancellation fee of 100% of the booking cost will be deducted (type 3 cancellation).
The administration fee is to compensate us for the administration cost of processing the booking
and making the tour arrangements. The cancellation fee covers the cost of our tour staff and
catering in addition to the administration fee
If your ship doesn’t dock, we understand the disappointment and will process a refund for
you. We will treat the cancellation as a type 2 cancellation.
Navigate Expeditions may cancel the Service at any time by email or text message, for any one
of the following reasons:
If the number of guests booked to participate in the Services does not meet the minimum
number;
If extreme weather conditions such as heavy rainfall, extreme heat, strong winds, typhoons,
sudden temperature shifts and fog are predicted or experienced;
If a state or national lockdown exists, such as for an epidemic or security reasons, preventing
the guest’s travel to the place of departure of the tour;
Then Navigate Expeditions will provide a full refund of the booking cost in full satisfaction of all
claims the guest may have arising from the cancellation.
If a third-party provider cancels all or part of their services, Navigate Expeditions may provide an
alternative activity, offer a private experience or provide a full refund of all monies paid, as it
may decide.
If a tour is cancelled prior to the tour commencement due to a Force Majeure Event, Navigate
Expeditions will treat the cancellation as if it cancelled the tour.
Force Majeure Event includes but is not limited to: ‘acts of God’, war; civil commotion, riot;
blockade or embargo, fire, explosion, breakdown, union dispute, earthquake, epidemic,
pandemic or other health emergency, faults or errors in navigation or management of this or of
any other Vessel, seizure of the Vessel under legal process, any abrupt or unexpected increase
in the cost of fuel or shortage of fuel, flood, windstorm or other extreme weather event, lack or failure of courses of supply, passage of any law, order, proclamation, regulation, ordinance,
demand, requisition or requirement or any other act of any government authority, beyond the
reasonable control of the parties, whether or not foreseeable, which would make it dangerous or
not viable for a trip to commence or continue.
Navigate Expeditions does not require single guests to pay a surcharge for travelling alone on
the majority of our trips. Our tours are primarily on a twin share basis, so if you are joining
the group as a solo guest, we will match you with another guest. However, if you prefer not
to share a room, we also offer single supplements that will guarantee a single room.