Transportation: We use modern vehicles that are easy to access for individuals with mobility challenges.

Walking Distance: The longest walk during the tour is approximately 1 kilometer to 500 meters. The guide will assess the physical requirements of the group and choose the most suitable option. If you need to avoid stairs, please inform the guide so that they can plan accordingly.

Toilet Facilities: There are public toilets available at many of the sites we visit. 

Young Children: To ensure a safe and enjoyable experience for your young child, we can provide a child seat. When making your booking, please inform us in advance if you will require a child seat, and we will make the necessary arrangements to accommodate your needs.

Accessibility Needs: Our guides are committed to ensuring a comfortable experience for all guests. If you have any specific accessibility needs or requirements, please inform your guide in advance. They will make every effort to accommodate your needs and provide assistance throughout the tour.

• If we cancel a tour due to weather or operational requirements we will notify you as soon as possible and offer you a full refund
• If the ship doesn’t dock, we understand the disappointment and will process a refund for you. However, please note that certain non-recoverable costs such as catering and staff time already allocated may be deducted.
• If you cancel; more than 7 days before the tour, we may retain 10% of the amount paid as an administration fee; more than 48 hours, but less than 7 days, we may retain 50% of the total amount paid; less than 48 hrs prior to the tour or if you do not appear for the tour, we may retain 100% of the total amount paid
• When it comes to inclement weather, we prioritise the safety of our guests. While we guide in all weather conditions as long as it remains safe. To ensure your comfort, we provide ponchos and umbrellas for our guests. 
• Please read our Terms and Conditions before booking