Transportation: We use modern vehicles that are easy to access for individuals with mobility challenges.

Walking Distance: The longest walk during the tour is approximately 1 kilometer to 500 meters. The guide will assess the physical requirements of the group and choose the most suitable option. If you need to avoid stairs, please inform the guide so that they can plan accordingly.

Toilet Facilities: There are public toilets available at many of the sites we visit. 

Young Children: To ensure a safe and enjoyable experience for your young child, we can provide a child seat. When making your booking, please inform us in advance if you will require a child seat, and we will make the necessary arrangements to accommodate your needs.

Accessibility Needs: Our guides are committed to ensuring a comfortable experience for all guests. If you have any specific accessibility needs or requirements, please inform your guide in advance. They will make every effort to accommodate your needs and provide assistance throughout the tour.

• If we cancel a tour due to weather or operational requirements we will notify you as soon as possible and offer you a full refund

• Cancellation by guest
  The guest may cancel the Service at any time, by email or text message. The following will
  apply:
   If the cancellation is more than 48 hours prior to the tour commencement, an administration
  fee of 25% of the booking cost will be deducted, and the balance refunded (type 1
  cancellation);
   If the cancellation is less than 48 hours but more than 4 hours prior to the tour
  commencement, an administration fee of 50% of the booking cost will be deducted, and the
  balance refunded (type 2 cancellation);
   If the cancellation is less than 4 hours prior to the tour commencement, if the guest is a no
  show, a cancellation fee of 100% of the booking cost will be deducted (type 3 cancellation).
  The administration fee is to compensate us for the administration cost of processing the booking
  and making the tour arrangements. The cancellation fee covers the cost of our tour staff and
  catering in addition to the administration fee
  If your ship doesn’t dock, we understand the disappointment and will process a refund for
  you. We will treat the cancellation as a type 2 cancellation.
  Cancellation by us
  Navigate Expeditions may cancel the Service at any time by email or text message, for any one
  of the following reasons:
   If the number of guests booked to participate in the Services does not meet the minimum
  number;
   If extreme weather conditions such as heavy rainfall, extreme heat, strong winds, typhoons,
  sudden temperature shifts and fog are predicted or experienced;
   If a state or national lockdown exists, such as for an epidemic or security reasons, preventing
  the guest’s travel to the place of departure of the tour;
  Then Navigate Expeditions will provide a full refund of the booking cost in full satisfaction of all
  claims the guest may have arising from the cancellation.
  Cancellation by a third-party provider
  If a third-party provider cancels all or part of their services, Navigate Expeditions may provide an
  alternative activity, offer a private experience or provide a full refund of all monies paid, as it
  may decide.
  Cancellation due to a Force Majeure Event
  If a tour is cancelled prior to the tour commencement due to a Force Majeure Event, Navigate
  Expeditions will treat the cancellation as if it cancelled the tour.
  Force Majeure Event includes but is not limited to: ‘acts of God’, war; civil commotion, riot;
  blockade or embargo, fire, explosion, breakdown, union dispute, earthquake, epidemic,
  pandemic or other health emergency, faults or errors in navigation or management of this or of
  any other Vessel, seizure of the Vessel under legal process, any abrupt or unexpected increase
  in the cost of fuel or shortage of fuel, flood, windstorm or other extreme weather event, lack or failure of courses of supply, passage of any law, order, proclamation, regulation, ordinance,
  demand, requisition or requirement or any other act of any government authority, beyond the
  reasonable control of the parties, whether or not foreseeable, which would make it dangerous or
  not viable for a trip to commence or continue.

• When it comes to inclement weather, we prioritise the safety of our guests. While we guide in all weather conditions as long as it remains safe. To ensure your comfort, we provide ponchos and umbrellas for our guests.
• It is a mandatory requirement that all guests hold a valid travel insurance policy. This must provide coverage for service cancellations, travel interruptions, loss of personal property, and all medical or emergency expenses. We accept no liability for costs incurred due to a guest’s failure to secure adequate insurance.
• A 10% surcharge will be applied on NSW Public Holidays to help offset the increased wage expenses incurred on these days.
• Please read our Terms and Conditions before booking