We require a minimum of 4 guests to confirm a tour, but don’t worry if you’re booking for less!

If your group is smaller than four (especially outside of school holidays), please contact us. We’ll gladly check our schedule to see if we can combine your booking with another confirmed group.

If the minimum of 4 guests isn’t met three days before the departure, we’ll email you with your options: transfer to another confirmed tour time, receive a full refund, or pay the equivalent of 4 guests to guarantee your private departure.

If your tour has not met the minimum requirement of 4 guests three days before the scheduled departure, we will notify you by email with the following options:

• Guarantee the Departure: You can choose to pay for the additional empty spots needed to reach the minimum number. Note: If more guests book onto the tour before departure, this additional payment may be refunded to you.

• Transfer Your Booking: Move your booking to another date that has a confirmed departure.

• Full Refund: Cancel your booking and receive a complete refund.

If we cancel a tour due to severe weather or operational requirements, we will notify you as soon as possible and offer you a choice of either a full refund or an alternative activity/date.

A 10% surcharge will be applied to all bookings on NSW Public Holidays to help offset the increased wage expenses incurred on these days.

Please read our full Terms and Conditions before booking.

Absolutely! This tour is about more than just eating. It’s a unique and fascinating experience learning about the sustainable oyster farming journey right on the beautiful Pambula River. For guests who prefer not to shuck and eat oysters, the farm will provide a delicious local cheese platter as an alternative. Just be sure to let us know on your booking form!

Yes, absolutely! This is a great, hands-on experience for kids who are interested in where their food comes from and love being outdoors.

• For the full experience: Children are welcome to join both the kayaking and the oyster farm tour.

• For kayaking only: If you’d prefer your kids only do the kayaking, please contact us. 

Please note: We require a minimum of four guests for the oyster farm component of the tour to run.

No, you do not! Our tours are perfect for active individuals with good balance who have never been kayaking before. We use stable, easy-to-paddle kayaks, and our friendly guides will provide a brief but thorough instruction session before we depart.

Yes, your safety is our top priority. We provide comfortable, correctly sized Personal Flotation Devices (PFDs), or life jackets, for all guests, including children, which must be worn at all times while kayaking. Our guides are trained in water safety and first aid.

The price includes everything you need for a fantastic day out:

• Guided kayak tour of the Pambula River.

• All necessary equipment (kayak, paddle, and safety gear).

• Guided oyster farm tour and shucking demonstration.

• Oyster tasting or local cheese platter.

• Wholesome Morning Tea

• Waterproof dry bags, reef shoes and rain gear (if needed).

Cancellation by guest 

The guest may cancel the Service at any time, by email or text message. The following will apply:

• If the cancellation is more than 48 hours prior to the tour commencement, an administration fee of 25% of the booking cost will be deducted, and the balance refunded (type 1 cancellation);
• If the cancellation is less than 48 hours but more than 24 hours prior to the tour commencement, an administration fee of 50% of the booking cost will be deducted, and the balance refunded (type 2 cancellation);
• If the cancellation is less than 24 hours prior to the tour commencement, if the guest is a no show, a cancellation fee of 100% of the booking cost will be deducted (type 3 cancellation).

The administration fee is to compensate us for the administration cost of processing the booking and making the tour arrangements. The cancellation fee covers the cost of our tour staff and catering in addition to the administration fee 

If your ship doesn’t dock, we understand the disappointment and will process a refund for you. We will treat the cancellation as a type 2 cancellation.

Cancellation by us

Navigate Expeditions may cancel the Service at any time by email or text message, for any one of the following reasons:

• If the number of guests booked to participate in the Services does not meet the minimum number;
• If extreme weather conditions such as heavy rainfall, extreme heat, strong winds, typhoons, sudden temperature shifts and fog are predicted or experienced;
• If a state or national lockdown exists, such as for an epidemic or security reasons, preventing the guest’s travel to the place of departure of the tour; 

Then Navigate Expeditions will provide a full refund of the booking cost in full satisfaction of all claims the guest may have arising from the cancellation.

Cancellation by a third-party provider

If a third-party provider cancels all or part of their services, Navigate Expeditions may provide an alternative activity, offer a private experience or provide a full refund of all monies paid, as it may decide.

Cancellation due to a Force Majeure Event

If a tour is cancelled prior to the tour commencement due to a Force Majeure Event, Navigate Expeditions will treat the cancellation as if it cancelled the tour. 

Force Majeure Event includes but is not limited to: ‘acts of God’, war; civil commotion, riot; blockade or embargo, fire, explosion, breakdown, union dispute, earthquake, epidemic, pandemic or other health emergency, faults or errors in navigation or management of this or of any other Vessel, seizure of the Vessel under legal process, any abrupt or unexpected increase in the cost of fuel or shortage of fuel, flood, windstorm or other extreme weather event, lack or failure of courses of supply, passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.