Minimum & Maximum Participants: We require a minimum of 4 guests to run the program, with a maximum of 14 guests to ensure a high-quality, safe experience for every student.

Confirmation Process: If the minimum of 4 participants isn’t met three days before the program starts, we will contact you to discuss your options. These include transferring to a future confirmed program date, receiving a full refund, or paying the equivalent of 4 guests to guarantee a private departure.

If your tour has not met the minimum requirement of 4 guests three days before the scheduled departure, we will notify you by email with the following options:

• Guarantee the Departure: You can choose to pay for the additional empty spots needed to reach the minimum number. Note: If more guests book onto the tour before departure, this additional payment may be refunded to you.

• Transfer Your Booking: Move your booking to another date that has a confirmed departure.

• Full Refund: Cancel your booking and receive a complete refund.

If we cancel a tour due to severe weather or operational requirements, we will notify you as soon as possible and offer you a choice of either a full refund or an alternative activity/date.

A 10% surcharge will be applied to all bookings on NSW Public Holidays to help offset the increased wage expenses incurred on these days.

Please read our full Terms and Conditions before booking.

No prior experience is necessary! Our guides provide full instruction on the first day to get everyone confident on the water. However, because the program is adventure-based, it is best suited for students who are already active and have a good sense of balance.

Yes. Safety is our absolute priority. We provide high-quality, Australian-standard Personal Flotation Devices (PFDs/life jackets) for every participant, along with all necessary kayak-specific safety gear.

Furthermore, our guides are fully trained in First Aid and carry comprehensive First Aid kits and an EPIRB (Emergency Position Indicating Radio Beacon) on every outing to ensure we are prepared for any situation.

Cancellation by guest 

The guest may cancel the Service at any time, by email or text message. The following will
apply:
 If the cancellation is more than 48 hours prior to the tour commencement, an administration
fee of 25% of the booking cost will be deducted, and the balance refunded (type 1
cancellation);
 If the cancellation is less than 48 hours but more than 4 hours prior to the tour
commencement, an administration fee of 50% of the booking cost will be deducted, and the
balance refunded (type 2 cancellation);
 If the cancellation is less than 4 hours prior to the tour commencement, if the guest is a no
show, a cancellation fee of 100% of the booking cost will be deducted (type 3 cancellation).
The administration fee is to compensate us for the administration cost of processing the booking
and making the tour arrangements. The cancellation fee covers the cost of our tour staff and
catering in addition to the administration fee
If your ship doesn’t dock, we understand the disappointment and will process a refund for
you. We will treat the cancellation as a type 2 cancellation.

Cancellation by us

Navigate Expeditions may cancel the Service at any time by email or text message, for any one
of the following reasons:
 If the number of guests booked to participate in the Services does not meet the minimum
number;
 If extreme weather conditions such as heavy rainfall, extreme heat, strong winds, typhoons,
sudden temperature shifts and fog are predicted or experienced;
 If a state or national lockdown exists, such as for an epidemic or security reasons, preventing
the guest’s travel to the place of departure of the tour;
Then Navigate Expeditions will provide a full refund of the booking cost in full satisfaction of all
claims the guest may have arising from the cancellation.

Cancellation by a third-party provider

If a third-party provider cancels all or part of their services, Navigate Expeditions may provide an
alternative activity, offer a private experience or provide a full refund of all monies paid, as it
may decide.

Cancellation due to a Force Majeure Event

If a tour is cancelled prior to the tour commencement due to a Force Majeure Event, Navigate
Expeditions will treat the cancellation as if it cancelled the tour.
Force Majeure Event includes but is not limited to: ‘acts of God’, war; civil commotion, riot;
blockade or embargo, fire, explosion, breakdown, union dispute, earthquake, epidemic,
pandemic or other health emergency, faults or errors in navigation or management of this or of
any other Vessel, seizure of the Vessel under legal process, any abrupt or unexpected increase
in the cost of fuel or shortage of fuel, flood, windstorm or other extreme weather event, lack or failure of courses of supply, passage of any law, order, proclamation, regulation, ordinance,
demand, requisition or requirement or any other act of any government authority, beyond the
reasonable control of the parties, whether or not foreseeable, which would make it dangerous or
not viable for a trip to commence or continue.